Terms & Conditions


General Policy and Information

  • SmartFTD Limited does not aim for any of the information contained on this website to be used for illegal activities.
  • The content in this site is for news and entertainment purposes only and it cannot be considered as a legal advice of any kind.
  • SmartFTD Limited is an independent gambling directory and information service which provides the most comprehensive experience and gambling expertise.
  • SmartFTD Limited takes no legal responsibility for errors in these materials.
  • SmartFTD Limited users are responsible for determining whether it is legal for them to play any particular game or place any particular wager.
  • SmartFTD Limited does not guarantee the accuracy of any item within these materials.
  • SmartFTD Limited will not be responsible for any damage, which may result from the use of these materials.
  • The information on this server is subject to modification without any notice and does not represent an obligation on the part of SmartFTD Limited in the future.
  • All trademarks mentioned herein belong to their owners.
  • Unless identified with the label "Copy Freely", the content of this website, are copyrighted by SmartFTD Limited. In consideration of this authorization, SmartFTD Limited' users agree that any copy of these documents one makes shall retain all copyright and other proprietary notices contained herein.
  • SmartFTD Limited users may not: copy, transmit or adjust information of this site in any way.
  • Note that any product, process, or technology in this document may be the subject of other intellectual property rights reserved by SmartFTD Limited and may not be licensed hereunder.
  • SmartFTD Limited is a registered trademark of Catena Operations Ltd.
  • SmartFTD Limited tries to provide complete, accurate, and current information.
  • If you should observe any imperfect or incorrect information, please send us an email at support@smartbettors.club.
  • SmartFTD Limited reserves the right to deny any requests for a content removal at its sole discretion unless the content could be considered as false, vulgar, hateful, obscene, sexually-oriented, threatening, discriminatory, invasive of a person's privacy or in any other way in violation of any International law.

SmartFTD Limited Casino Complaints Service /AGCCS/

By submitting a complaint using SmartFTD Limited Casino Complains Service /AGCCS/ you hereby agree to the following terms and conditions:

  • SmartFTD Limited Casino Complaint Service is a totally free service and does not collect nor require any charges.
  • SmartFTD Limited Casino Complaint Service is a mediatory service between players and casino operators offered by SmartFTD Limited.
  • SmartFTD Limited could not be held liable for the outcome of any of the complaints cases, submitted through SmartFTD Limited Casino Complaint Service. 
  • Only registered members of SmartFTD Limited are allowed to use the Complaint Service.
  • You authorize the SmartFTD Limited Complaints Team to request and/or receive from the affected casino operator information related to your casino account, registered details, gambling logs and activity and/or any other information which could help us identify the issue in completeness and come up with a justified and fair judgement.  
  • SmartFTD Limited reserves the right to reject and/or to close as Resolved any complaint case which is not in accordance with the Complaint Guidelines or is missing information considered as crucial, such as registered username and email at the casino. 
  • SmartFTD Limited Casino Complaint Service is public and all posts and/or attached files to a complaint case are public. It is player’s obligation to hide/mask any personal details included in these posts and/or attached files.
  • The information exchanged during the complaint process between player and SmartFTD Limited, and casino representatives and SmartFTD Limited is strictly confidential and is not disclosed to third parties. 
  • Both parties (player and casino representative) involved in the SmartFTD Limited Casino Complaint Service are obliged to follow the implemented time frames of 96 hours available for each side to respond.
  • The only communication channel, allowed for discussion and exchange of information concerning SmartFTD Limited Complaint Process is via email. SmartFTD Limited do not discuss complaint cases over Skype, Live Chat or any other communication means.
  • Both parties (player and casino representative) involved in the SmartFTD Limited Casino Complaint Service could request their complaint case to be reopened up to two times. SmartFTD Limited reserves the right to refuse such request if not enough reasonable grounds for such reopening were found.
  • SmartFTD Limited consider and judge all complaints cases based only on the facts and evidence presented by both parties during the Complaint Process. 
  • The above rules could be changed without prior notice at any time and become effective immediately.

Forum Rules

  • You accept, through your use of this forum, that you will not post any material (Post, Link or Image) which is false, defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually- oriented, threatening, discriminatory, invasive of a person's privacy, adult material, or in any other ways in violation of any International law. This includes all links: in your signature, profile, bookmarks as well as posted photos, and avatars.
  • Abusive behavior is not acceptable and your account will be suspended.
  • Strictly Forbidden: a) Posting the same message to more than one thread or topic section; b) Spamming, Flooding, Chain Letters, Pyramid Schemes, and Solicitations; c) Promotions, Advertisements or Bonuses; d) Mass Private Messages or Emails; e) Posts that could be considered insulting or offensive and might damage another's business. Accusations without valid evidence will not be tolerated.
  • We will not tolerate advertising and/or be promoting of any forms and types of the so-called 'gambling strategies'! Doing so will lead to suspension of your account.
  • It is forbidden to post real names, email addresses, or other personal details that may be considered confidential information from private correspondence, or from some user database.
  • It is forbidden to post any copyrighted material unless you own the copyright or you have written approval from the owner of the copyrighted material.
  • All posts become the property of SmartFTD Limited once they are posted. Any copying and pasting of posts from this forum to others should be done with our explicit permission and/or discretion. Copying posts and/or threads from other forums is forbidden, unless you have explicit permission to do so.
  • Please remember that we do not actively observe the posted messages, and therefore, we are not responsible for the content contained within. We do not warrant the accuracy, completeness, or usefulness of any information presented. The posted messages express the views of the author only. Anyone who feels that a posted message is offensive can notify an administrator or moderator of this forum immediately. You remain solely responsible for the content of your posted messages.
  • If you come across a post or a thread that looks like it's breaching any of our forum rules, please report it. You can do so by using the report button, situated under each post. An e-mail and/or notification will be sent immediately to our admins and moderators.
  • Using PMs (Private Messages) for abusing other members and/or anything else, which is in direct violation of any of our rules, is forbidden and your account will be suspended.
  • Do not post the same message to more than one thread or topic section.
  • SmartFTD Limited reserves the right to reveal your identity (or any other related information collected on this service) in the event of a formal complaint or legal action arising from any situation caused by your use of this Forum.
  • SmartFTD Limited does not intend for any of the information contained on this website to be used for illegal purposes. You must ensure you meet all age and other regulatory requirements before entering an online gambling site. Online gambling is illegal in many jurisdictions and users should consult legal counsel regarding the legal status of online gambling and gaming in their jurisdictions. The information in this site is for news and entertainment purposes only. SmartFTD Limited is an independent information service, not associated with any online gambling company. Links to third party websites on SmartFTD Limited are provided solely for your convenience. If you use these links, you leave this website.
  • It is highly recommended you use a complex and unique password for your account, to prevent account abuse.
  • Please present to us clean and accurate information. Do not register an account fraudulently. Do not register more than one account in the forum.
  • SmartFTD Limited moderators reserve the right to remove, edit, move or close any thread or post in case any of the above rules is breached without any prior notice.
  • Forum members who commit player fraud will be banned from the forum.
  • We reserve the right to warn you in case you have violated some of the rules. This warning will be issued if your violation is not that heavy and it is one time only. We believe everyone deserves a second chance, so use it smartly, cause there won't be another one!

Live Chat Rules

By using the SmartFTD Limited Live Chat facility you hereby agree to the following terms and conditions:

  • You will not post any material which is false, defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually- oriented, threatening, discriminatory, invasive of a person's privacy, adult material, or in any other ways in violation of any International law;
  • You shall not make statements that are abusive, defamatory or harassing or insulting to the live chat hosts;
  • You shall not make statements that advertise, promote or otherwise relate to any other online entities;
  • You should not use SmartFTD Limited Live Chat facility to discuss any complaints related matters, these are subject to AGCCS /SmartFTD Limited Casino Complaints Service/ Rules and available via email only;
  • You should pay attention to the formatting of your comments. We do not expect perfect layout, however make sure to use some basic spelling rules and punctuation. If you need to emphasize on something, please don’t use Caps Lock! There are better ways to put a stress on a particular word or sentence than yelling online.
  • Failure to comply with any of these rules may result in immediate suspension and/or permanent ban of your account. 

SmartFTD Limited

Registered Office: Office 2085, 5 Persy str., London, Fitzrovia, W1T 1 DG, UK

Company number 11702916 

 

Last Update: 03/06/2019


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